Category Archives: Hiring
What most businesses need is a training program for their employees and executives so that they can reach their full potential. I’ve created such programs for every position in a modern business. Here’s an excerpt from one of my favorite books on this subject. I would recommend that you read it and have your employees do so too. You’ll see a major change in yourself and them. Paul Turnbull, Purpose Consultant
The Element by Ken Robinson, Ph.D.
“I use the term the Element to describe the place where the things we love to do and the things we are good at come together. I believe it is essential that each of us find his or her Element, not simply because it will make us more fulfilled but because, as the world evolves, the very future of our communities and institutions will depend on it.
“We need to create environments—in our schools, in our workplaces, and in our public offices—where every person is inspired to grow creatively. We need to make sure that all people have the chance to do what they should be doing to discover the Element in themselves and in their own way.
“Being in our Element depends on finding our own distinctive talents and passions. Why haven’t most people found this? One of the most important reasons is that most people have a very limited conception of their own natural capacities.
“This is true in several ways. The first limitation is in our understanding of the range of our capacities. We are all born with extraordinary powers of imagination, intelligence, feeling, intuition, spirituality, and of physical and sensory awareness. For the most part, we use only a fraction of these powers, and some not at all. Many people have not found their Element because they don’t understand their own powers.
“The second limitation is in our understanding of how all of these capacities relate to each other holistically. For the most part, we think that our minds, our bodies, and our feelings and relationships with others operate independent of each other, like separate systems. Many people have not found their Element because they don’t understand their true organic nature.
“The third limitation is in our understanding of how much potential we have for growth and change. For the most part, people seem to think that life is linear, that our capacities decline as we grow older, and that opportunities we have missed are gone forever. Many people have not found their Element because they don’t understand their constant potential for renewal. This limited view of our own capacities can be compounded by our peer groups, by our culture, and by our own expectations of ourselves. A major factor for everyone, though, is education.”
What we call energy in an employee is the product of physical vigor, or health, and of a purpose, or result clearly conceived and strongly desired.
In a Chiropractic office an employee who hasn’t fully adopted the purpose to help as many people as possible obtain optimum health, will stop the expansion of that practice.
Those are harsh words, but true. Here’s why. The employee who is on purpose will take the initiative to arrive early, get the practice setup to accept a large flow of patients and then go ahead and fill the office up.
She will answer the phone cheerfully and listen to what the new patient is saying and by her tone alone the new patient will know that they have called the right office. She will be caring, interested in the new patients symptoms and will encourage that new patient to make an appointment as soon as possible because she knows that once her doctor get his hands on that patient, the patient will immediately start to get well.
And she won’t let that patient fall out of care when the symptoms go away as she knows that the condition the patient has needs to be corrected and that if the patient leaves before that, those symptoms will return.
She knows that the patients have to arrive for each of their scheduled appointments and that if they miss one they need to make it up. Keeping appointments is the only way to get healthy.
She is considerate of the patient’s needs and will take the time to talk to a patient when the doctor can’t and will ensure that the patient’s concerns are given to the doctor and spoken about at the very next visit.
She knows that if a patient asks to cut down on their visits that the patient is in fact dropping out of care and will schedule the patient for a re-examination on their next visit.
She also knows that patients need to pay for their adjustments at the time of their visit as this avoids problems, wasted time and energy in the future.
Being on purpose allows her to talk freely about Chiropractic while outside the office and to be emphatic that a person she meets with symptoms should turn themselves in and get the care they are desperately looking for.
She listens for when patients express improvement in their health and asks them to write up a testimonial and gets the names of one, two, three of the patient’s friends who need chiropractic care. She calls those referrals and sets up a time for the doctor to call and give those people a complimentary phone consultation.
She role plays the basic procedures with her other staff and ensures that the systems are in place for educating patients so they don’t fall out.
Taking the initiative and coming up with ideas for Workshops in the clinic, promoting them and ensuring they are well attended is something she looks forward to and enjoys.
By now you’re probably thinking that this type of employee doesn’t exist and I’ve made it all up. I haven’t. This is exactly the type of person you need in your office if you ever expect to succeed. There are probably more attributes that this person has that I haven’t mentioned. Well here’s one more. She will stay with you for years no matter what you do because she knows you are saving the lives of those people you adjust. She takes pride in the fact that she can help someone who is genuinely helping others.
If you don’t have an employee like this, the best way to find her is to start the hiring process and test the applicants using the Personnel Potential Analysis, IQ and Aptitude tests and she will magically appear.
If you are an owner and are looking to hire staff you can take the Personnel Potential Analysis yourself for free at http://employeetestingcenter.com/video.html?q=pt
Yours in Health,
Paul Turnbull (727) 445-7842
EP Management, Inc. www.expandingpractice.com